Change Management Planning
If we had only one principle to guide us in change management, it would be to communicate early and often and never stop listening. Our planning services are based on that principle. We support you by:
Analyzing the internal and external forces driving the change so you can communicate them effectively
Assessing organizational readiness to assist you in shaping your communications
Identifying communication channels and messaging to create a two-way conversation with stakeholders
People don't resist change. They resist being changed Peter Senge
Getting your people to support your initiative is often as easy as asking their opinions. The Pixentia team helps you create and launch a survey to assess your organization’s readiness for the change. Our support includes:
Best practices in change surveys to promote organizational readiness
Developing the survey questions, structure, and messaging, so the survey itself educates and informs your stakeholders
Identifying how you will respond to the survey, preferably using a channel that enables two-way communication throughout the project
Our program marketing techniques go beyond mere communication. We employ gamification techniques such as “treasure hunts” with prizes to encourage exploration of your platform features. We also work with you to encourage communities of interest using social media or collaboration tools where your people can share their discoveries and ask questions.
Quick reference guides can be handy when your people are new to the system and need a little help. You will want to keep them as part of your onboarding support for new learners.
Your administrators will be especially grateful for these guides when they are working with procedures they rarely use but are essential to the smooth operation of your platform
User guides for end users
Reference guides for administrators
Reference guides for managing resources and delivery