On-Call Technical Assistance

Our Technology Resource Center helps you manage admin technical tasks, from user support to data integrations, from on-call support to complete managed services.

Pixentia Learning Resource Centers

The One Place to Go for All Your Learning Services Need

Technical Issues

Our technology resource center is available to assist your administrators with administrative tasks and technical user issues. Services will typically include:

Technical administrative tasks

Integrations

Instructor and resource management

Course set up and program launch guidance

Database backups

Job scheduling and maintenance

Integrations

Integrations are the lifeblood of the modern enterprise. The efficient flow of data to where your people need it can:

Fuel process efficiency.

Drive better job performance.

Enable better and faster decisions at every level of your organization.

Pixentia’s experts have over two decades of experience in integrating learning platforms with enterprise systems. Our open architecture approach and careful documentation will help you through the entire integration life cycle. Our services include:

HRIS nightly data feeds

Talent management integrations, such as onboarding, development, and succession planning

3rd party learning content and curation tools

Data feeds for people analytics

E-commerce and customer learning portals

Partner learning and certification portals

Software Updates and Upgrades

Most cloud technology vendors provide system updates twice a year, but many do so more or less frequently. The updates often contain changes in functionality that can have an impact on your operations. Some features may be deployed automatically, while you can decide for yourself whether to use others.

We recommend that you treat a significant upgrade with the same care as a new implementation, forming a project team, and testing your work processes from end to end in a safe staging environment.

Our Technology Resource Center will assist your preparation, testing, and training, and helping you with communicating and managing changes in the way you operate.

Testing

Manual testing of regular updates can be easy to overlook since your vendor tests updates before they release them. However, they don’t test your configuration, your integrations, or your content delivery.

The good news for you is that we can automate your update testing. We often complete it in just a few hours, minimizing the amount of labor-intensive, manual testing you need to do.

We also assist in testing new programs and learning content, organizational changes, new learning delivery modes, and reports.

Analytics

Call on our technology resource center when you need assistance in using your reporting tools. Our reporting experts can help you with any of the tasks or functions in reporting.

Creating and managing ad hoc views, including custom fields, calculated fields, filters, and replicated tables.

Data governance and best practices for managing report names.

 

Scheduling and distributing reports to your users.

Minimizing server loads during peak time.

Using custom domains, domain topics, and pre-filters to refine data.

Choosing the right report type or visualization for your business use case.

For assistance in advanced analytics and predictive analytics models, visit our Analytics Resource Center.

Dedicated Technical Services in 3 Easy Steps

Whether you need an expert available on-call, a complete managed services solution, or anything in between, Pixentia provides a plan designed for your specific needs and budget. We work with you to develop the service level right for you in easy three steps.

We introduce you to your resource manager who will work with you to design your service package.

Your manager will work with you to understand your requirements, then negotiate Standard Operating Procedures (SOPs) and a Service Level Agreement (SLA) designed for your service requirements.

You can contact your team by email, phone, or online chat, whenever the need arises.

We introduce you to your resource manager who will work with you to design your service package.

Your manager will work with you to understand your requirements, then negotiate Standard Operating Procedures (SOPs) and a Service Level Agreement (SLA) designed for your service requirements.

You can contact your team by email, phone, or online chat, whenever the need arises.

Learn more about our Technology Resource Center

Let's talk about how Pixentia can help you better understand your users. Contact Us